Delivery and returns

Orders placed before 2pm Hong Kong time on a working day are picked the same day. Personalised pieces add about three days before dispatch. Transit time then depends on the service you choose at checkout and on customs clearance in your country.

Delivery is free over €74.90. Below that it is a flat €4.90. You get a tracking link when the parcel is collected, not when the label is printed.

We ship from Hong Kong, so an order delivered into the European Union is an import. The carrier collects import VAT and any duty on arrival, at your own country rate, usually with a small clearance fee. None of it reaches us.

We say it here because finding out on the doorstep is the worst way to find out.

Sleep takes a while to judge, so you have ninety nights. Use the item, wash it, and if it is not working tell us. We arrange the collection ourselves and it costs you nothing.

Refunds go back to the original payment method within five working days of the parcel reaching us.

Personalised pieces, because they cannot be resold. Anything sealed for hygiene that has been unsealed.

These exclusions do not affect your rights if the item is faulty or not as described.

Tell us at [email protected] with a photo. We do not ask you to send it back before we act.